Shipping & Returns

NZ SHIPPING & RATES

KAUKAU has flat rate shipping NZD $8 for nationwide deliveries. For rural or larger items that are to be delivered, we will provide a quote before shipping to confirm cost to be paid by receiver.

 

International shipping is available and quote will be arranged prior to any shipment.

RETURNS & EXCHANGES

If for any reason you are not happy with your purchase, please contact us immediately. 

You may exchange any purchases within 7 days from your original purchase date. It must be in perfect unused condition, with tags attached. KAUKAU does not provide refunds on change-of-mind purchases. Items purchased on sale are not able to be returned or exchanged. 

If a product has been damaged in transit please notify us immediately and we will contact our courier company directly to sort out any claims.

If you have received faulty product we will replace the product. In the unfortunate instance a product is out of stock after your purchase, we will refund your money or offer you a store credit.

Refunds will be made in the form of the original payment.

Please note that original shipping and handling charges are non-refundable. For tracking your return, we recommend that you take note of the return tracking number the carrier that you choose. This will assist you with any issues with your return.

Once your return package has been received, your refund will be processed in the original form of payment within two to four weeks. You will be notified via email once the return transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.

Please send returns to: KAUKAU, 30 Ghuznee Street, Te Aro, Wellington, 6011, New Zealand. 

 

 

ITEM AVAILABILITY

We make every effort to maintain sufficient stock of items on our website; however, we may run out of stock of popular items. We also work to ensure that when you place an order online, the item is also available at the time of shipping. In the rare case that an item is out of stock, we will notify you via e-mail.